BUILT Pilot Cohort Programme Agreement

The guided Pilot Cohort runs for 12 weeks from the communicated programme start date.

Access to The BUILT System digital course is provided for 12 months from enrolment, subject to these terms and the continued reasonable availability of the platform.

Access to the Pilot Cohort community continues throughout the 12-week programme and for 30 days following the end of the cohort.

Access to time-limited services does not become permanent merely because downloadable resources have been supplied during the programme.

The price of the BUILT Pilot Cohort is £200, payable as a one-off payment unless BUILT expressly agrees otherwise in writing. Enrolment is not confirmed until payment has been successfully received or otherwise confirmed by BUILT.

BUILT intends to schedule group coaching sessions approximately weekly throughout the 12-week programme. These sessions are intended primarily for questions, reflection, implementation support and helping participants apply the programme.

Dates or times may occasionally need to change because of illness, availability, technical problems or other reasonable circumstances. Where reasonably possible, BUILT will provide notice of material scheduling changes and arrange an appropriate alternative.

Missing a live session does not normally create an entitlement to a refund or substitute one-to-one session.

Group coaching sessions are not recorded by default. If BUILT proposes recording a particular session, participants will be informed beforehand and any additional privacy or consent requirements will be addressed before recording begins.

Because this is a one-off Pilot Cohort, participants are expected to provide reasonable and honest feedback about their experience. This may include entry and completion assessments, feedback forms, usability comments, suggestions for improvement and reflections on programme delivery.

Feedback does not need to be positive. Providing programme feedback does not automatically give BUILT permission to publish your name, image, story, results or feedback as promotional material.

Any public testimonial, case study or identifiable promotional use will be handled separately and, where required, with appropriate permission.

Participants may hear personal information, experiences, questions or reflections shared by other members. You agree not to deliberately disclose another participant’s private information outside the programme without that person’s permission, except where disclosure is required by law or there is a genuine safeguarding or safety concern.

BUILT cannot absolutely guarantee that another independent participant will comply with their confidentiality obligations, so you should use your own judgement when deciding what personal information to share.

The BUILT System and associated materials may include proprietary intellectual property belonging to BUILT or its licensors, including course materials, videos, presentations, frameworks, methodologies, workbook materials, assessments, scoring structures, exercises, templates, written resources, graphics and branding.

Your purchase gives you a limited, personal, non-exclusive right to use programme materials for your own personal development during the applicable access period.

BUILT provides personal-development education, coaching and implementation support. BUILT does not provide medical treatment, psychotherapy, psychiatric services, diagnosis or emergency mental-health services, and the programme is not a substitute for appropriately qualified medical, mental-health, legal, financial or other regulated professional advice where such advice is required.

BUILT provides frameworks, education, tools and support that can assist personal development. Individual results depend on personal circumstances, participation, implementation and factors outside BUILT’s control.

BUILT therefore does not guarantee any particular personal, financial, academic, professional, physical or psychological result from participation.

BUILT may take proportionate action where this Agreement is seriously or repeatedly breached, including warnings, restriction of community privileges, suspension or removal from the programme. Immediate action may be taken where reasonably necessary to protect participants, BUILT, its systems or others.

BUILT may make reasonable changes to programme delivery, scheduling, resources, technology platforms or administrative processes where necessary to improve delivery or respond to circumstances outside its reasonable control. Such changes will not intentionally remove the essential substance of what you purchased without an appropriate remedy where required by law.

Nothing in this Agreement excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under UK consumer law. Subject to those rights and restrictions, BUILT is not responsible for losses caused solely by circumstances outside its reasonable control or by decisions a participant independently makes outside the scope of the services provided.

BUILT processes personal information in accordance with its Privacy Notice and applicable data protection law. Participation in the programme does not automatically constitute consent to receive unrelated marketing communications.

BUILT may accept participants aged 16 or 17 subject to additional onboarding, safeguarding and contractual requirements. Before a 16- or 17-year-old begins the paid programme, BUILT may require involvement and appropriate acknowledgement or consent from a parent or legal guardian. Additional Young Participant and Parent/Guardian terms may apply alongside this Agreement.

If you are dissatisfied with the programme or believe BUILT has not provided what was agreed, contact support@thebuiltsystem.com. BUILT will make reasonable efforts to investigate and resolve genuine complaints fairly.

This Agreement is governed by the laws applicable in England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also have mandatory rights under the laws applicable where you live.

This Programme Agreement, together with the information provided at checkout, the applicable General Conditions of Sale and any documents expressly incorporated into it, forms the agreement relating to your purchase of the BUILT Pilot Cohort. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By completing your purchase and affirmatively accepting these terms at checkout, you confirm that you have read and agree to this Programme Agreement.

For participants aged 16 or 17, enrolment is additionally subject to completion of BUILT’s required Young Participant / Parent or Guardian process.